Crown your Customer

June 16th, 2008  |  Published in Books  |  4 Comments

Crown your Customer coverCrown Your Customer
Author: Sunny Bindra
ISBN: 99667245-1-6
Date of Publication: September 2007
Published by Storymoja

“We have all waited for a building contractor to show up and start work as promised. Showed up on time at the doctor’s surgery for a 10.40 appointment (why are they so precise?), only to be finally seen at 12.23. Wondered why at even top international banks only three of the eight available counters are working when the line of waiting customers is about a mile long. Visited fancy shops manned by no fewer than six assistants – all of whom look bored to tears, yet none of whom are bored enough to serve you.”

  • http://www.peternjenga.com Peter

    I haven’t read the book but based on Mr Bindra’s writing on Sunday Nation, it should be worth my while.
    Of more interest is what this book espouses – proper customer care and public relations.
    With growing competiton, customers do have choices nowadays and they can always head for the next store, service provider or leisure joint. Gone are the days of monopolies.
    Front-line staff can make or break an organization, how I wish all companies can seriously consider how their staff treat their customers.
    All customers should be crowned, I agree. . . More once I read the book.

  • http://www.peternjenga.com Peter

    I haven’t read the book but based on Mr Bindra’s writing on Sunday Nation, it should be worth my while.
    Of more interest is what this book espouses – proper customer care and public relations.
    With growing competiton, customers do have choices nowadays and they can always head for the next store, service provider or leisure joint. Gone are the days of monopolies.
    Front-line staff can make or break an organization, how I wish all companies can seriously consider how their staff treat their customers.
    All customers should be crowned, I agree. . . More once I read the book.

  • http://www.rock.co.ke Rock Kenya

    It’s a nice book, very commercial oriented but put in a normal day to day economic times…

    nice book…very nice

  • http://www.rock.co.ke Rock Kenya

    It’s a nice book, very commercial oriented but put in a normal day to day economic times…

    nice book…very nice

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