Friday 31st August 2009 at 10am to 11.30am Customer Service Seminar in the Enterprise Stage
Sunday Nation columnist and Nairobi-based management consultant Sunny Bindra leads this Enterprise and Finance session on customer service. The author of the self-help guide Crown Your Customer, Bindra offers indispensable advice on how to thrive in today’s economy. From his top ten ways to build great customer service to his humorous anecdotes of dealing with intractable matatu operators, Bindra’s recommendations are specifically tailored to the Kenyan businessman (or woman). Whether you’re well-established in your field or just dreaming of a new start-up enterprise, Bindra’s session will provide you with the tools you need to make any business venture a success.